Reference

Terms and Conditions That Run Your Account

Every action on 369juan — from opening your account to cashing out via GCash, Maya, or InstaPay — is governed by these terms. Read them carefully before you start, because they set the rules we both agree to follow.

GCash, Maya, InstaPay coveredPhilippines-eligible accountsAccount rules in plain EnglishDispute process outlinedAccess subject to local law

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been affected by a decision you want to contest, our support team is the first stop. Queries about GCash or Maya transaction disputes, account suspensions, or eligibility questions can all be raised through the channels below. We aim to respond to terms-related queries with a written position so you have a record.

Live Chat Start a live chat session directly from your account dashboard. Terms and account queries are handled by the same support team, so you get a consistent answer without being passed around.

Email Support Send a detailed message to our support address for formal terms disputes or account reviews. Email is the preferred path when you need a written record of our response.

Account Help Centre The Help Centre inside your account lists common terms questions, payment policy clarifications, and the steps to escalate a dispute if the first response does not resolve your concern.

What These Terms Actually Cover

369juan Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

These terms apply to every account registered on 369juan and are binding from the moment you complete registration. Access to the platform, including all game lobbies and payment features, is available only where local law in the Philippines permits it and only to eligible account holders.

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We reserve the right to suspend or close any account that breaches these terms, including accounts found to be operating in restricted jurisdictions or using payment methods in ways not consistent with our policies. Deposits and withdrawals processed through GCash, Maya, or InstaPay are subject to
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the transaction rules published in your account wallet at the time of the request. Any funds tied to a rule breach may be withheld pending review. These terms may be updated; we will notify you through your registered contact details when material changes are made. Continued
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use of your account after a notification counts as acceptance of the revised terms. If you disagree with any updated clause, contact our support team before your next session so we can note your objection on file.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

HOW WE ENFORCE THIS

Accountability Behind These Terms

369juan enforces these terms consistently across all account types. When a payment dispute arises — whether it involves a GCash deposit that did not credit or an InstaPay withdrawal held in review — we follow a documented process, not a case-by-case judgment call. Account security measures, including OTP verification and session monitoring, are part of the same framework that keeps your funds and data protected under these terms.

Account Security

OTP verification is required at login and at key account actions. If unusual access is detected, your account is flagged and we contact you through your registered mobile number before any further transactions proceed.

Data Handling

Personal data collected during registration and payment is held in line with our privacy policy, which forms part of these terms. We do not share your GCash or Maya account details with third parties outside the payment process.

Dispute Review Process

Formal disputes are logged with a reference number and reviewed within the timeframe stated in your case acknowledgement. You can track the status of an open dispute through the Help Centre in your account.

Term Change Notification

When we update these terms, notice goes to your registered contact before the change takes effect. You will always see the version date at the top of this page so you know which set of rules is currently active.

Common Questions About Our Terms

These are the questions we get most often when account holders review our terms for the first time. If your question is not covered here, reach out through live chat or email and we will give you a direct answer.

These terms apply to every account registered on 369juan. Access is limited to eligible individuals where local law in the Philippines permits online gaming activity. Creating an account means you have read and accepted these terms in full.

We can update these terms, but we will notify you through your registered contact details before any material change takes effect. Continued use of your account after that notice counts as your acceptance of the updated version.

Funds in your account wallet are reviewed during any suspension process. Where a suspension results from a terms breach, funds may be held pending investigation. We will communicate the outcome and next steps through your registered contact.

Open a dispute through live chat or email, referencing your transaction ID. We log all disputes with a reference number and follow a documented review process. InstaPay and GCash disputes are typically the most straightforward to resolve with the right transaction record.

Account eligibility depends on local law. Access is available only where Philippines law permits it and only to individuals who meet our account requirements. Accounts found to be ineligible under these criteria will be closed in line with these terms.

This page always carries the current version of our terms, with the version date shown at the top. If you have an older printed or saved copy, check here first before acting on any clause, as the live page version takes precedence.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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Terms and Conditions That Run Your Account

How to Reach Us About These Terms

Accountability Behind These Terms

Common Questions About Our Terms

01 Who do these terms apply to?

02 Can 369juan change these terms without warning?

03 What happens to my GCash or Maya funds if my account is suspended?

04 How do I dispute a transaction that I think was handled incorrectly?

05 Are there any restrictions on who can hold an account?

06 Where can I find the most current version of these terms?

Terms & Conditions

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