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What You Agree To When You Use 369juan

These terms set out the rules that apply to your account, the games you access, and how we handle your data — including payments through GCash, Maya, and InstaPay. Access to 369juan is available where local law permits and only to eligible players.

Account Eligibility RulesGCash, Maya, InstaPay Payment TermsData Handling PolicyJurisdiction-Dependent AccessContact and Dispute Paths
369juan What You Agree To When You Use 369juan
HOW WE HANDLE DATA

Account Security, Data and Your Rights

Your account data is held securely and is not shared with third parties outside of what is required to process payments through GCash, Maya, or InstaPay, or to meet legal obligations in the Philippines. You can request a copy of the data we hold on your account at any time through our support email. We retain transaction records and account history for the period required by applicable local law, after which they are securely deleted. Cookies on the site are used to keep your session active across your phone and browser — you can manage cookie preferences in your device settings.

Data Access Requests You can request a copy of your stored account data by emailing our support team. We respond to verified requests within the timeframe local law requires.
Account Security Practice We use OTP verification on login and on withdrawal requests. If you receive an OTP you did not trigger, change your password immediately and contact us.
Cookie and Session Policy Session cookies keep you logged in across your GCash-linked account on mobile and desktop. You can clear cookies anytime; you will be asked to log in again.
Data Retention and Deletion Transaction records linked to GCash, Maya, and InstaPay deposits or withdrawals are held for the legally required retention period, then permanently deleted.
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

Got a question about how a specific clause applies to your account? You can reach our support team through live chat inside your account dashboard, by email for formal written requests, or through the in-app help form on mobile. We aim to respond to legal and policy queries within one business day for written requests.

Live Chat Open your account dashboard and tap the chat icon. Use this for quick policy questions — a team member responds during operating hours.
Email Support Send a written request to our support email for formal legal queries, data access requests, or account closure under Philippine law.
In-App Help Form On mobile, go to Account Settings, then Help. Submit a form with your query and we route it to the right team based on topic.

Common Questions About Our Legal Terms

Here are the policy and rights questions we get most often. If your question is not covered below, use the live chat or email path in the contact section above.

Account access is available to eligible players where local law permits. You confirm your eligibility at registration. We do not accept accounts from jurisdictions where online gaming is prohibited.

We use both our platform record and your e-wallet statement to assess disputes. Contact support via live chat or email and include your transaction reference from your GCash or Maya app.

Email our support team with your account details and a written data access request. We will respond within the timeframe required by applicable local law in the Philippines.

Yes. You can request deletion of personal data not required for legal retention. Submit the request by email; we will confirm what can be removed and what must be kept under local regulation.

InstaPay transfers are processed under the same account terms as GCash and Maya. We are not liable for delays caused by your payment provider. All transfer records are retained for the legally required period.

We post any update to these terms on this page before it takes effect. Continuing to use your account after a posted change means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.